Is your company struggling to support your customers because they do not understand English? Are you experiencing client attrition, because your customer service is in a language that some of your clients do not know? Does not having bilingual call center services hurt your business prospects?
Are you in search of a multilingual call center company? You are the right place, let IOC to take over and help you. We have helped many businesses to reach the vanguard of excellence with our supreme class of services. You can also join our satisfied band of customers.
When the world has become smaller, the importance of conversing in languages other than English has become increasingly necessary for businesses to stay in the limelight. Though it is impossible for companies to hire a translator for each language, every business can get the support of an outsource call center that can provide excellent value proposition for the services that the clients need.
What does IOC provide as multilingual call center services provider?
The contact center services that we avail are crafted to provide maximum value for your investments and impeccable customer assistance to all your consumers no matter which language they need assistance in. We will provide the exact services to your customers irrespective of the language they need the assistance in.
If the customer calls in and wants to assistance in a language other than what the representative speak, our support can be availed without even a slightest delay. With another interpreter who is well-versed in that particular language that the customer needs, the customer will be supported right away.
We also have the technologically driven virtual receptionist that can route the calls of the customers based on their language preferences real-time. Such assistance would provide great leverage to maximize the satisfaction level of the customers all the while cutting down operational cost and call-drops.
As a professional multilingual call center outsourcing company we support the following languages
Our support services are available 24×7 in;
English (British and American), German (German, Swiss, Austrian), Spanish, French (French, Arabic), Chinese (Mandarin, Cantonese, Wu, Jin), Portuguese (Portugal, Brazilian), Afar, Georgian, Ganda, Lingala, Bahasa, Awadhi, Sotho, Lithuanian, Creole, Aymara, Greek, Italian, Danish, Bangla, Malay, Macedonian, Armenian, Basque, Haitian, Creole, Albanian, Hebrew, Afrikaans, Malayalam, Arabic, Bengali, Flemish, Belarusian, Berber, Hindi, Moldavian, Bosnian, Bulgarian, Swahili, Montenegrin, Burmese, Croatian, Icelandic, Estonian, Gujarati, Catalan, Igbo, Korean, Latvian, Cebuano, Czech, Finnish, Pushto, Japanese, Dutch, Norwegian, Sinhalese, Kalaallisut, Romanian, Oshiwambo, Serbian, Filipino, Russian, Lao, Norwegian, Latin, Nepali, Persian, Panjabi, Ndonga, Shona, Polish, Hungarian, Sindhi, Indonesian, Northern Sami, Kannada, Luxembourgish, Slovak, Marathi, Slovenian. To know more about the languages not listed, ask us.
How our bilingual call centers can drive greater operational efficiency for your business
When you choose us as your outsource partner, we will assure you that your customers will be assisted, supported and helped professionally by trained executives at any time of the day, even during odd hours.
Comprehensive Support: Our services are created to provide maximum flexibility and operational efficiency for your business. Irrespective of the languages used while assisting the customers, you will be able record, monitor and measure the effectiveness of the communication—including calls, faxes and all the mails sent and received—between your customer and our contact center executive.
Intelligent Business Support: Our services are crafted to create an intelligent business ecosystem where every element connected to the same strives for perfection while maximizing output at lower input costs. This is something we excel in.
Affordable and Economic Solutions: Our call centre support solutions are available at affordable and economical costs aimed to provide you with maximum value for the investment that you make. It saves on the huge financial resources that you have to spend on hiring, training and housing numerous interpreters and translators. Also, our services are available at plans that match your business perfectly.
If quality, technology driven support and enhanced operational efficiency with uncompromised customer satisfaction are what you require, let us associate. You can call us any time or leave us a message. Our executive will get in touch with you shortly.